As the leader of your team or area, you are responsible for a multitude of things that come down to just one: meet the goal.
It is said easier than it is done, isn't it?
If you're reading this, however, you already know that there are many ways to get to Rome, and some of them take you faster — and by better routes — than others. You also know that to find them you have to try them.
Perhaps you are already in this process. Have you noticed that thel Are the types of questions your team asks to solve problems very different from those that were asked before automating their conversations with voice assistants? The type of tools we use define the complexity of the issue that we can solve with them, and it shows. That's why you're here, reading about our latest release: automated flows.
Besides, your numbers don't lie. The voice assistant works.
And it does good.
But up until this point, I couldn't drive —quasi— just the entire process.
Simple isn't always fast
Behind every voice assistant there are one or more human beings working to keep it moving. This creates a significant operational burden. That is to say, downloading a report and debugging the database isn't necessarily difficult, but it takes time... and the larger the database, the longer it takes.
The process is simple. After creating the Road Map of the use case, a first campaign is launched. Once finished, the report is downloaded, the results are filtered and the data is analyzed, and the data is analyzed, which is used to create new contact groups. Then new campaigns are launched. The cycle is repeated over and over again in each use case.
What would you do if you could automate the entire process?
That is, if you could only configure a Roadmap flow in its entirety —with different use cases and agents—to activate it, and wait to review the results of the macro process until the end, would you?
There are several reasons for doing so. The first one is easy: because it's already possible.
Let's look at a few more.
Benefits of Using Automated Flows
Reduce operational efficiency in managing your voice assistants.
This is perhaps the most obvious benefit, but it's worth mentioning. This add-on not only allows you to save hours of operational work for your team; it allows you to concatenate different voice assistants and processes, increasing their consistency and effectiveness all at once.
It increases agility and precision in data processing and information processing.
At the end of the general campaign, you'll automatically have all the data from all the conversations. You'll easily know who was a success, which contacts didn't answer, and which ones require follow-up by a human agent. You'll be able to act on those results with greater agility because you don't have to review each individual campaign to get a complete and detailed picture of where you are with your customers. Expect interesting news in 2023 regarding this topic 😉
Automate key touchpoints and improve the customer experience.
By creating your automated flow, you'll get an accurate view of how your different use cases and agents are related. This will allow you not only to better understand the life cycle of your customers, but also to identify key points of contact and situations that you didn't have on the radar to improve the process.
Diversify management methods and strengthen your strategy.
The diversity of channels and options you offer to your customers to communicate with them not only increases their satisfaction; it also increases the effectiveness of your strategy, since it contemplates more scenarios based on your own data.
It is self-manageable.
You can create, implement and adjust each of your automated flows without the need for technical intervention from anyone. This will give you more agility and autonomy in your flows than ever.
Conclusions
Finally, automated flows are a valuable tool for effectively managing your voice assistants. Not only do they save you time and operational effort, they also improve agility and precision in data processing and information processing, optimize your team's time and resources, and provide a smoother and more seamless user experience.
If you want to get the most out of your voice assistants, try this feature. For now, it will be released in beta mode for all our customers. This way they can try it out and see what it's all about. However, later on, depending on the plan you have contracted, you may or may not keep your access to this functionality.
If you didn't know us but now you'd like to meet us, Schedule here to chat for 15 minutes with our team! Let's talk about how we can help you have effective conversations that lead to results. We'd love to meet you 🤠
If you liked this article, you might be interested to know Why do people tend to trust machines more than other people, and how to add value for the customer in financial processes by voice.
