At Vozy, we talk a lot about conversational artificial intelligence, chatbots, voicebots and other elements that are changing the game in managing contact centers and customer service experiences. But the reality is that out there, artificial intelligence is generating an unprecedented impact on all areas of society and the business world.
Today we wanted to change our theme a bit and we immersed ourselves in a large amount of content that talks about trends in artificial intelligence for the coming years. We did this with the intention of bringing you the most interesting ones so that you don't have to go by yourself to read that bunch of articles.
Everything you need to know about artificial intelligence trends can be found here. Let's get started!
The moment of truth is coming for trust in AI
As AI is more present, there is also a need to address ethical and social concerns related to their use. Companies and researchers are working on developing ethical frameworks to ensure that AI is used in a responsible and equitable manner.
Artificial intelligence will give rise to new classes of products and services
The way companies develop new offerings and revenue streams is changing dramatically. Building new processes, developing new products and services and creating new environments for customer engagement: all of this is becoming activities that are just a click away thanks to AI.
A snowball that keeps growing
According to a report generated by Accenture, 98% of global executives agree that basic AI models will play an important role in their organizations' strategies in the next 3 to 5 years.
People will remain the focus, not machines
The success of artificial intelligence is not only based on the implementation of technology, it also focuses on empowering people to adapt effectively to new integrations. According to McKinsey, artificial intelligence is expected to create 133 million new jobs by 2030.
Is a creative stalemate possible?
Creativity it's always been about thrilling people with new ideas and human connections. But now, with technology and algorithms, it's becoming increasingly difficult. Does this mean that we are running out of creative ideas? It seems that a lot of branded content and entertainment is getting boring. In this sea of things that seem to be done by the same person, originality becomes more and more difficult, but at the same time it gives you the opportunity to be unforgettable.
The era of machine customers
Gartner Predictions state that this is one of the most important growth points of the next decade. They are automated customers thanks to AI and IoT capable, for example, of making a reservation at the restaurant and paying to obtain the service. That smart speaker in every home can become the housekeeper and buyer of the family it serves. “By 2028, there will be 15 billion connected products with the potential to act as customers, and billions more will follow in the following years,” say Gartner experts.
Sectors with the most participation in AI
The most substantial impact of artificial intelligence, at least in terms of market share, seems to be in sectors with a large amount of data and highly regulated such as financial, insurance and health.
For companies in these sectors, the use of AI provides a competitive advantage and helps to meet regulatory requirements more efficiently. So, if you belong to these industries and haven't taken the first step in AI yet, what do you expect?
A growth that no one expected
There is an imminent reality, the artificial intelligence market is growing at a pace that we could not imagine. For companies, this is synonymous with evolving their processes and implementing AI in order to stand out from the competition and not be left in the past.
On the other hand, for people this represents a growing need to acquire new skills, to understand AI systems to gain a significant professional advantage.
What are you doing to reinvent yourself?
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