Learn how conversational AI makes a difference in the healthcare sector

Learn how conversational AI makes a difference in the healthcare sector

You wake up at 3 in the morning with severe abdominal pain, in such a situation, what would you normally do? Instead of searching online or waiting until a certain time to call your doctor, you can call your preferred hospital, clinic or healthcare institution, describe your symptoms, and receive immediate primary guidance from an artificial intelligence (AI) -based virtual assistant. This scenario, which was unthinkable just a few years ago, is now a reality thanks to advances in conversational AI.

As humanity advances, we see how the demand for health services constantly exceeds the capacity of medical systems, and it is in these situations that conversational AI appears to improve the accessibility and efficiency of healthcare. This is a tool that has the potential to transform the patient experience and optimize the work of health professionals.

Keep reading and learn about all the advantages that conversational artificial intelligence offers to the healthcare industry:

• Speed and real-time information for patients in general: Through the conversation with the assistant, requests can be made 24/7, such as making an appointment or consulting personalized and preventive medical information.
• It works for everyone: It is an option with many possibilities for older or dependent patients who live at home and for many of whom it is easier to talk than to use the computer.
• Optimizes the work of health professionals: the possibility of referring each patient's request to the responsible service or professional avoids overburdens and duplication.
• Designing a better customer experience: Using voice assistants with AI allows you to create more efficient workflows and manage massive requirements more easily. This allows you to decrease customer wait time, improve brand perception and increase patient satisfaction.
• Increase appointment attendance: because you give your patients the ability to confirm or reschedule appointments quickly and effectively.
• Increase the resolution rate of complaints and grievances: reduces the time needed to process claims and analyzes more precisely to identify trends.
• Personalized attention: The Voicebot has the ability to interact based on the user's medical history, offering care focused 100% on the patient's situation.
• Resolve simple medical questions: it is possible to train this type of AI to provide diagnostic guidance, pharmaceutical care or basic information on pathologies. Obviously, under no circumstances does this tool replace a medical consultation, but it makes it possible to speed up certain requests that make the patient's journey much more enjoyable.
• Follow up with patients: having a part of your team responsible for keeping track of the assigned treatments means a significant investment of time and money. In this area, conversational artificial intelligence gives you the possibility to call your patients to find out how their medications went, how they felt, if they had side effects or if a next consultation is needed soon.

The health sector, like other industries, has undergone a rapid digital transformation. However, it still faces challenges that directly affect the patient and the healthcare professional:

• The shortage of administrative staff, compared to the increase in telephone inquiries.
• The lack of primary care health personnel.
• The absence of quality patient monitoring.

To address this situation and put the patient at the center of the service, many companies and healthcare institutions are aware of the importance and the need to adopt the use of innovative technologies to facilitate internal and external management. And this is where artificial intelligence is at the service of the health sector to digitize it, optimize resources and improve the quality of care. But the most important thing is that with the implementation of a conversational assistant with AI, the healthcare sector opens up new communication channels for an increasingly demanding patient who is committed to personalized attention, immediate answers and specific follow-up.

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