There are many ways you can end a call. However, to know the motives why it ended will give you a new perspective to make better strategic decisions.
For this reason, it is important that you familiarize yourself with Hang Up Causes, o Causes of Hanging. Here we tell you more.
What are the Hang Up Causes or Causes of a Colluge?
Las Hang Up causes, o Causes of Crash, appear in your report with all the other metrics you track. These are states that allow you to identify the reason why a conversation — a call — ended. Let's take an example.
You get a call from Lili, they talk, and at the end you hang up the call. We will detect the reason why the call ended: in this case, USER_HANGUP, because it was you who hung up.
Why is it important to observe the Hang Up Causes?
If you look carefully at the reasons why calls with your users end, you'll gain visibility of what's happening in each of them and you can begin to identify patterns in your conversations.
Not only will this make your service more agile, but it will allow you to adjust your strategy according to your needs: for example, you'll quickly know which customers you need to call back because they didn't finish the conversation, or identify those customers who never answer to review the situation and purify your database.
?How is each telephony state defined?
Here is a table with what each State of Hulgue means:
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