Chatbots with AI and some of their use cases

Although we think that chatbot and artificial intelligence technology was born with the creation of ChatGPT, the reality is that this is only the most recent version of advances that have been with us for years.

The idea of creating machines that mimic human intelligence has been around since ancient times, with myths and legends about automata and thinking machines. But it was not until 1956 that the term artificial intelligence was coined by John McCarthy and provided the starting point for the development of the first AI programming language in 1960 and the first conversational assistant named Eliza born.

Since then, and with greater force in recent years, the creation of chatbots with AI has experienced incredible growth. We have found that this technology makes it easier to create, optimize time, provide exceptional experiences and much more.

Today we want you to know everything you can achieve with the implementation of chatbots with AI in your company. Keep reading and get the most out of this technology.

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What is an AI chatbot and what does it consist of?

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According to the website of Google Cloud, artificial intelligence (AI) chatbots are apps or interfaces that hold human-like conversations through natural language processing (PLN) and machine learning (AA). AI chatbots differ from standard chatbots in that they take advantage of extensive language models (LLM) over traditional conversation flows and pre-programmed responses to generate responses to text and voice inputs.

In other words, AI chatbots work by analyzing user queries and generating appropriate responses based on pre-existing data and learned patterns. Their ability to understand human context and emotions allows them to offer more empathetic and personalized conversations.

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Use cases where implementing AI-powered chatbots is valuable

Customer Service

Their ability to handle inbound (inbound) and outbound (outbound) interactions allows them to provide more dynamic and efficient customer service.

• Order confirmation and tracking: not only does this improve transparency and customer trust, but it also reduces the workload of the customer care team by eliminating the need for manual interventions.
• Managing abandoned shopping carts: through personalized messages, AI-powered chatbots offer incentives to encourage customers to complete their purchases, thus increasing conversion rates and reducing lost sales.
• PQR Care: escalate complex problems to a human agent if necessary, ensuring that customers receive appropriate care without long waiting times.

‍Collection

AI chatbots are effective tools for improving collection processes and optimizing communication with customers on financial issues.

• Payment reminders: can be customized and sent through multiple channels.
• Preventive default campaigns: proactively contact customers who show signs of risk and offer flexible payment options or customized financing plans.
• Portfolio collection: this may include payment negotiations, installment schedules, and gathering up-to-date information on the status of accounts.
• Payment Acknowledgements: to strengthen the relationship with the customer and reinforce a positive image of the company. This small gesture can improve the customer experience and increase the likelihood of timely payments in the future.

Lead qualification

This possibility allows companies to focus their efforts on high-powered prospects:

• Satisfaction surveys: this provides companies with valuable information about the customer experience and allows them to make continuous improvements to products or services.
• Profiling questions: collect demographic and behavioral data from customers, helping to segment the audience and personalize marketing offers.
• Qualified lead generation: interact with users in real time to identify interested prospects and qualify them according to their interest and profile. This information can be directly integrated with CRM systems, making it easier for the sales team to work by providing them with high-quality leads ready to be addressed.

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This is just a part of all the applications and benefits you can get with the implementation of chatbots with AI in your company, if you want to go much deeper, we recommend these articles:

Benefits of artificial intelligence for customer service

The key to better connecting with your customers

The importance of combining conversational chat and voice solutions

The possibilities are endless, don't be left behind! act now and stand out in the market.

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