Every company knows that excellent customer service is essential for scalable success, no matter how creative your strategies are, If the service is poor, your customers will mercilessly let you know. Your brand reputation is a superpower that will help you conquer digital transformation, and people won't hesitate to express their discontent if you don't comply.
For this reason, call center leaders work hard every day to improve their metrics and help customers quickly resolve their inquiries.
Statistics show that customer service teams powered by artificial intelligence are moving from being just problem solvers to becoming powerful tools for customer loyalty, generating revenue and positioning the brand. With the right technology and support, your customer service team can give you all the tools to improve the product, service or company, leading to an excellent customer experience and, of course, great organic outreach that will help you reach many more people.
However, we understand that, for you, as the leader of your company, it is a challenge to fully adapt to new technologies and correctly implement digital transformation, but don't worry! At Vozy, we know that changes are not easy, so we are willing to provide you with all the advice and help you need to make the technological transition in a simple and efficient way.
But we know that there is something specific that worries you: numbers. Every organization needs to know the percentages with certainty before making any changes, right? Well, keep reading to learn about some of them.
Artificial intelligence in numbers
Artificial intelligence (AI) is a powerful tool for improving customer service, since it allows you to automate repetitive tasks, personalize offers, predict customer behavior and provide quick and accurate answers. According to a Zendesk study, more than 70% of customers believe that AI applications are useful for performing simple tasks, generating faster answers and providing correct information.
In the same way, a Deloitte report points out that AI can increase the value of sales by 30% for the health sector, 25% for the education sector and 20% for the financial services sector. These percentages are based on increased customer conversion, loyalty and retention thanks to artificial intelligence.
Another example It's a Storylab analysis, which indicates that AI can reduce operating costs by 30% for the telecommunications sector, 25% for the e-commerce sector and 20% for the hospitality sector. These percentages are based on reduced wait times, missed calls and customer complaints thanks to AI.
Gartner, an American company dedicated to information technology consulting and research, conducted a study in 2022 in which it concludes that companies that use AI in their customer service processes can expect an increase in ROI from 20% to 30%, approximately. But something extremely important that this study lets us know is that the return on investment of integrating AI into customer service depends on several factors, such as the type of industry, the size of the company, the level of automation and customer satisfaction. There is no single figure that can be applied to all cases, but, as you can see, some studies have estimated the economic impact of artificial intelligence in different sectors.
In conclusion, the enormous potential of AI is real and it works to complement and enhance the great human value that companies currently have. The key is to design a dynamic customer experience that combines the efficiency of artificial intelligence with the empathy of human agents. Do you know how to achieve this? Get in touch with us and take the first step toward customer service transformation.
