The era of artificial intelligence is here! And, starting today, the decisions you make in your company will be a key factor in determining your company's future. But do you know what the first step is? If the answer is no, today we'll give you a great starting point: chatbots with artificial intelligence. (If the answer is yes, you can also keep reading, it's very likely that this information will interest you 😉)
In a world driven by technology and automation, the way companies interact with their customers is undergoing a significant transformation, and you must begin to be part of that change. In this context, the Chatbots have played a crucial role. In this article, we'll explore the key differences between traditional chatbots and conversational chatbots or chats with artificial intelligence, and why it's essential for companies to evolve towards the next generation of virtual assistants.
Traditional chatbots vs. chatbots with artificial intelligence: a world of differences
Los Traditional chatbots, often referred to as predefined response bots, are programs that communicate with users through text messages. Despite their usefulness, these Chatbots they have significant limitations in understanding, empathy and the expression of natural language. They can only answer predefined questions and follow rigid conversational flows. On the other hand, the chats with artificial intelligence use artificial intelligence to understand and respond to users in a more natural and flexible way. They can be adapted to the context, tone and intent of users, offering more personalized and relevant answers.
Advantages of chatbots with artificial intelligence
- They improve the user experience: offer faster, more personalized, close and empathetic support, which significantly improves the user experience.
- They increase efficiency and productivity: by automating repetitive processes and answering frequently asked questions, the chats with artificial intelligence they increase operational efficiency and allow human agents to focus on more complex tasks.
- Reduce costs and errors: The automation of repetitive tasks decreases the workload of human agents and reduces errors associated with exhaustion and monotony.
- They generate business opportunities: they attract and retain customers, in addition to offering additional services or suggestions, which translate into business opportunities.
Characteristics of traditional chatbots (and reasons why you should stop using them)
- Rigid conversational flows: follow a predefined set of responses and conversation flows. They cannot adapt to changing needs.
- Predefined answers: offer answers based on limited questions and pre-programmed answers.
- Poor learning capacity: they have limited or no capacity to learn and improve over time. They can't consider previous interactions to adapt.
- Lack of customization: they do not provide personalized answers, since they lack the ability to understand context or preferences.
- Dependency on key phrases: their ability to respond is based on identifying key words or phrases in the user's questions, which can lead to incorrect answers if the context is confusing.
- Lack of empathy: they lack the ability to express empathy or genuine understanding, as they cannot detect emotional cues in language.
The Fourth Revolution and Artificial Intelligence
It is clear that companies must evolve from traditional chatbots to those with artificial intelligence. The latter not only provide a competitive advantage, but also a differentiation in the market. Los chatbots with artificial intelligence allow companies to better connect with their customers, understand their needs and expectations, and offer more innovative and satisfying solutions. In addition, the possibility of integrating conversational chatbots with other technologies, such as 3D avatars, it allows creating more immersive and engaging experiences.
The future is conversational
Artificial intelligence is no longer an exclusive topic for large companies. Eventually, any organization will need to implement artificial intelligence in its customer service processes. Starting to make these changes now ensures that you're not only up to date with technology, but that you're providing your customers with a more empathetic and efficient service experience.
Los chats with artificial intelligence they are a key player in the future and at Vozy we know this, which is why we offer you an excellent solution that will allow you to evolve your relationship with customers.
It's time to leave traditional chatbots behind and welcome a new era of AI-powered virtual assistants. The future is conversational, is your company ready to take the leap? Contact us and do it now.
