In the dynamic technological world of Latin America, we stand out as pioneers in the transformation of customer service. With a focus on generative artificial intelligence (GEN AI) and automation, we are making a significant impact, driven by two recent achievements that consolidate our regional leadership and international reach.
Vozy + Twilio Flex: a powerful alliance that will revolutionize the customer service industry.
The first big news he is giving to talk about is our strategic alliance with Twilio, the customer interaction platform that powers personalized experiences in real time for the main brands in the market. This collaboration seeks to revolutionize customer service management, merging generative artificial intelligence with human interaction. By integrating our conversational platform, Lili Assist, with Twilio Flex, Twilio's contact center solution, companies can provide a more personalized and efficient experience, empowering agents with advanced tracking tools and automated recommendations. Not only does this approach improve response times, but it also strengthens customer relationships by combining the precision of automation with a human touch.
“Creating almost human customer experiences with generative artificial intelligence is a challenge. This alliance between Twilio and Vozy allows our customers to smoothly develop these experiences,” said Vivian Jones, Regional Vice President for LATAM at Twilio. “Companies can enable Vozy within Twilio Flex to deploy AI capabilities efficiently, saving time and money while maintaining customer satisfaction.”
Vozy is selected from more than 4,500 startups worldwide to be part of the AWS Generative AI Accelerator.
This milestone is complemented by another significant achievement that highlights our strategic role in the region. We were selected from more than 4,500 companies worldwide to be part of the second cohort of the prestigious AWS Generative AI Accelerator. This recognition underscores our mission to transform customer interactions. Led by Amazon Web Services, the program identifies the most innovative companies using generative artificial intelligence to solve complex challenges. For us, this is a unique opportunity to accelerate the development of disruptive solutions that will redefine the future of customer service, not only in Latin America, but around the world.
According to Ricardo Marín, our CTO, participation in this accelerator is a testament to our commitment to innovation in customer service. “We are convinced that generative AI will revolutionize the way companies interact with their customers, and this program will allow us to take our solutions to the next level, improving the customer experience from start to finish,” said Marín.
With our selection in the AWS Generative AI Accelerator and our partnership with Twilio, we position ourselves as leaders in the region, pushing the limits of what is possible with AI in customer service. As we continue to develop innovative and personalized solutions, it's clear that the future of business interactions in Latin America will be more efficient, more humane and, above all, more connected.
