Smart collections, real results.

How Grupo Unicomer optimized its debt recovery with a tireless bot

‍

When more calls don't mean more efficiency 📞

Grupo Unicomer, a leading multi-Latin American retail and financial services group, has always championed innovative, customer-centric solutions. However, business growth brought a side effect: an ever-increasing volume of collection calls.

• 👥 Bloated teams to meet demand.
• ⏳ High costs for managing delinquent accounts.
• ⚠️ Risk of losing recoveries due to missed opportunities.

Results-focused automation 💬

The strategy was precise: implement a conversational collection agent to take control of the most repetitive, yet critical tasks:

• 📩 Send payment reminders before the due date.
• ⏰ Initiate proactive collection actions.
• 📞 Manage contacts with customers 30 to 60 days delinquent.

All of this, without losing a human touch or missing an opportunity.

Lower costs, greater effectiveness 💡

The results showed that automation, when well-applied, is not only efficient: it's profitable.

📈80% effectiveness in proactive collections

Eight out of ten automated calls resulted in on-time payments.

💸94% reduction in operating costs

The agent costs only 6% of what it would take to maintain a team of 347 advisors. That represents a monthly saving of nearly USD $335,000.

The new standard: frictionless efficiency 🔄

This is not just a case of automation; it's an example of how businesses can grow intelligently. Automating is not dehumanizing: it's about reallocating talent to where it adds the most value.

Is your collections team ready to scale efficiently?

‍