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How Grupo Unicomer optimized its debt recovery with a tireless bot
When more calls don't mean more efficiency 📞
Grupo Unicomer, a leading multi-Latin American retail and financial services group, has always championed innovative, customer-centric solutions. However, business growth brought a side effect: an ever-increasing volume of collection calls.
- 👥 Bloated teams to meet demand.
- ⏳ High costs for managing delinquent accounts.
- ⚠️ Risk of losing recoveries due to missed opportunities.
Results-focused automation 💬
The strategy was precise: implement a conversational collection agent to take control of the most repetitive, yet critical tasks:
- 📩 Send payment reminders before the due date.
- ⏰ Initiate proactive collection actions.
- 📞 Manage contacts with customers 30 to 60 days delinquent.
All of this, without losing a human touch or missing an opportunity.
Lower costs, greater effectiveness 💡
The results showed that automation, when well-applied, is not only efficient: it's profitable.
📈80% effectiveness in proactive collections
Eight out of ten automated calls resulted in on-time payments.
💸94% reduction in operating costs
The agent costs only 6% of what it would take to maintain a team of 347 advisors. That represents a monthly saving of nearly USD $335,000.
The new standard: frictionless efficiency 🔄
This is not just a case of automation; it's an example of how businesses can grow intelligently. Automating is not dehumanizing: it's about reallocating talent to where it adds the most value.
Is your collections team ready to scale efficiently?
